This carried a lifetime guarantee, yet found to have failed within 5 years 8 months from purchase. Car last used October 2023. Car has a battery isolator switch, which is off when not in use, along with a Desulfator. (Isolator, car electrics & Desulfator all checked & appeared okay) Max amp reading after charging early December 300A 14.5 volts, which falls quickly when charging (RING) Auto charger disconnected. Retailers advised on account battery had not failed shortly after purchase. this not a manufacturing fault & battery warranty voided. Efforts to contact YUASA UK have to date proven unsuccessful, with as yet, no response from their side. The now equivalent YUASA batteries carry only a 5 year guarantee, again begging question why ? Car started with no problem when connected to an old Exide battery (450A), confirming electric system fine
Based on your description, it seems like the battery has indeed failed within the warranty period, which was a lifetime warranty. Unfortunately, the retailers refuse to honor the warranty, especially since the car was last used in October 2023 and the battery failed in December 2023.
Here are some steps you can take to try to get the warranty honored:
- Contact Yuasa UK directly. You mentioned that you’ve already tried to contact them, but it’s worth trying again and being persistent. Explain the situation clearly and provide any documentation you have, such as the purchase receipt and battery serial number.
- File a complaint with Trading Standards. If Yuasa UK continues to refuse to honor the warranty, you can file a complaint with Trading Standards, which is the government body responsible for consumer protection. They may be able to intervene and force Yuasa UK to comply with their warranty obligations.
- Seek legal advice. If all else fails, you may consider taking legal action against Yuasa UK. This can be costly and time-consuming, but getting the compensation you deserve may be necessary.
It’s also worth noting that the reason YUASA UK may have changed its warranty policy from lifetime to 5 years is likely due to the increased cost of manufacturing batteries. However, this doesn’t excuse them from honoring the warranty they offered on your battery, especially since it failed within the warranty period.
I hope this information is helpful. Please let me know if you have any other questions.
